Donors Interested in “Keeping-Up” Through Social Media
A majority of donors say it is important for non-profit and charitable organizations to use social media to communicate with their supporters (52%). Higher level donors show greater interest in being kept informed through social media than lower level donors. Half of high level donors (51%) say they are interested, compared with 43% of medium and low level donors.
Supporters cite a variety of types of information that they would be most interested in being updated on by an organization’s blog, social networking site or RSS feed. These include news and announcements (39%), success stories (36%), opportunities to volunteer (35%), and views on current events relevant to the organization’s work (30%).
These are some of the results of The Donor Pulse® survey conducted online by Harris Interactive® between December 27, 2007 and January 7, 2008 among 2,275 engaged U.S. adults, those 18 and over, who volunteered, donated or advocated for a nonprofit or charitable organization within the past twelve months. This survey was conducted in part in collaboration with Virilion.
Michele Salomon, Research Director, of Harris Interactive comments: “These findings suggest that newly emerging outreach techniques are important to keep an organization’s supporters listening. This seems more pronounced among the most financially supportive.”
Dan Solomon, CEO of Virilion comments: “For charitable groups, this survey points the way to remain relevant and continue to engage supporters. The Internets’ ability to build communities and deliver in-depth information on demand is driving this reliance.”
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Tuesday, April 22nd, 2008

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